Hours of Operation

We understand the beauty of working remotely, but we’re not naive to its very
specific challenges. To ensure our team is always responsive to your needs, we
operate on Central Standard Time.

Official business hours and when we reply to client emails, tasks, and meetings are
Monday through Friday 8am – 4pm Central Standard Time.


We take off all US national holidays and we’ll remind you of any upcoming holidays at the beginning of each month.


We adhere to a strict confidentiality code and no information will be divulged to a third
party. All documentation sent to us will be returned upon completion + payment. We take your confidentiality very seriously. If we need to use your credit card, we will shred
the info after one use. 

Time Tracking

All time spent on your projects and tasks are tracked using time tracking software. We send you weekly progress reports keeping you updated on how your hours are being utilized by our team.

Sharing Passwords

To safely exchange passwords, we use Lastpass. We ask that our clients set up an
account so that they can securely share their passwords with us.


Your time is valuable, and so is ours. In the event that you need to change or cancel a scheduled meeting, we require 24-hour notice. In turn, we promise to honor our appointments and be on time as well.


Referrals are our favorite way to gain new clients. As a special thank-you for telling
your friends about us, you’ll receive a $15 credit toward our services.

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